Shipping policy

Orders are usually dispatched within two to four working days, however during busier times it may take longer - this is to ensure your orders are safely and securely packed to avoid damage.

If you wish to get an update on the estimated dispatch of your order please contact me using the contact form or by emailing contact@blissfulmoon.co.uk

UK shipping 

Tracked 24 - £6 

Tracked 48 - £5 

Over 2kg - £15 

 

Worldwide shipping 

Under 2kg

Most of Europe - £16

USA - £35

please contact Blissful Moon for quotes to any other country or for orders over 2kg

 *please note that customers are responsible for any customs or vat fees incurred upon delivery

Damaged & lost goods

In the event that an item arrives damaged it is the responsibility of the purchaser to contact the shipping company to request compensation. We will endeavour to support you through this process in any way we can. 

In the event your order is lost in transit, we will endeavour to support you with any information needed to claim the full insured value back from the courier. 

Blissful Moon Co. is not liable for parcels once they have been shipped.

 

Customers are responsible for issues with parcels that have been delivered to a safe space or neighbour.

UK customers can manage their safe space/leave with a neighbour settings at the link below.  

https://www.royalmail.com/personal/receiving-mail/delivery-to-neighbour-opt-out

By purchasing from Blissful Moon Co. you are agreeing to these terms and conditions set.

 

If you have any questions please do not hesitate to contact us.